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Frequently Asked Questions
Standard shipping takes 5-7 shipping days. Express shipping takes 3-5 shipping days.
The in-transit period commences upon your order's dispatch, excluding the standard processing duration tied to the chosen shipping option during checkout.
Immediately upon placing your order, it proceeds to our warehouse for processing, which may make modifications challenging. To ensure timely delivery, provide our customer support team with your order number and accurate address. Although we cannot guarantee order cancellation or alterations, they can track your package's status.
Upon order processing completion and shipping preparation, you will be notified via email or text, including tracking information. This allows you to monitor your delivery's progress efficiently.
Should your package appear delivered but remains unfound, kindly inquire with nearby neighbors. If untraced after three business days, note that some couriers may mark delivery prematurely. Remain calm, and if still unresolved, contact our support team at https://zoomstock.shop/pages/contact for assistance.
To expedite resolution, kindly share us the information at https://zoomstock.shop/pages/contact, providing the following details: Your name, order number, product name or code (found in your confirmation email), and a photo of the issue or incorrect item. This will help us address the problem promptly.
Please allow 1-5 business days for order processing. If your tracking number is not received within the expected timeframe, kindly reach out to us for an update on your order. In exceptional cases, such as holidays, backorders, or natural disasters, shipments might experience delays.